FAQs

Frequently Asked Questions (FAQs)

CUSTOMER REGISTRATION/ BUSINESS

FAQs CUSTOMER REGISTRATION PAGE/ BUSINESS

  • No, you cannot because with your ID you can only register one mobile number.
  • Yes you can send money to any active mobile number in Eswatini three times but the receiver will be able to withdraw twice and on the third time the receiver will be required to register with Instacash.
  • You will need to contact our call centre toll free number 800 3333 for relevant assistance.

    • FAQs AGENT REGISTRATION PAGE

  • The initial Minimum and recommended Instacash Float required are as follows (These limits are subject to change by Instacash from time to time);
    • Agent Type Minimum Initial Float E Recommended Float E
    National Super-Agent 1,000,000 2,500,000
    Regional Super agent 100,000 500,000
    Mini Agent 5,000 10,000
    Street agent 2,500 5,000
  • Agent will receive commission based on the number and type of transactions performed within that month.
  • You will need to contact our call centre toll free number 800 3333 for relevant assistance.

    • FAQs MERCHANTS

  • No, there is no commission for merchants, T& C apply.
  • Kindly contact your Instacash accounts manager for the relevant help.
  • You will need to contact your designated Instacash account manager for the relevant assistance.
  • Yes, you need a till number (merchant number) for customers to pay for goods and services.